Refund Policy
Last updated: September 8, 2026
Broadband Service Providers
NetSight provides billing and account-management software for independent local cable operators (LCOs). Each operator supplies its own broadband services and collects payments for its invoices through its own payment-gateway account.
NetSight's platform policies are separate from each operator's broadband-service policies. The business named on your invoice identifies your service provider and payment recipient, and handles service, refund and cancellation requests.
1. Overview
This Refund Policy explains when and how refunds are issued for payments made towards NetSight subscription plans. By subscribing to the Service, you agree to this policy together with our Terms & Conditions.
2. Subscription Fees
NetSight is billed on a recurring subscription basis (for example, monthly or annually). Fees are charged in advance for each billing cycle through our payment gateway partners.
3. Eligibility for Refunds
- Duplicate or failed charges: If you are charged more than once for the same subscription, or a payment is deducted but the subscription is not activated, the excess/erroneous amount will be refunded in full.
- Service not delivered: If a technical fault on our side prevents you from accessing a paid plan and we are unable to resolve it within a reasonable time, you may request a refund for the affected period.
- New subscriptions: First-time subscriptions may be eligible for a refund if a written request is made within 7 days of the initial payment and the Service has not been used substantially.
4. Non-Refundable Items
- Fees for a billing cycle that has already been substantially used.
- Renewal payments for continuing subscriptions after the cycle has begun, except where required by law.
- One-time setup, onboarding, or customization charges, once the work has commenced.
- Taxes and third-party gateway charges, where non-recoverable.
5. How to Request a Refund
To request a refund, contact us at support@netsight.in with your registered account details, the payment reference/invoice number, and the reason for the request. We may ask for additional information to verify the payment.
6. Refund Processing
Approved refunds are processed to the original payment method used at the time of purchase. Once approved, refunds are typically initiated within 5–7 business days; the time for the amount to reflect in your account depends on your bank or card issuer. You will receive a confirmation once the refund is initiated.
7. Contact Us
For any questions about this Refund Policy, contact us at: support@netsight.in or WhatsApp +91 72062 32599