What you can do with NetSight
NetSight brings technical incidents and customer support into related workflows. Rules identify configured network conditions, tickets track investigation, and the IVR/call-center workspace manages supported inbound call flows. Teams can coordinate around affected devices and subscribers while maintaining the incident context. Notification and telephony integrations need their respective setup before they can deliver messages or calls.
Configurable alert rules
Configure monitored conditions and review resulting events with your assigned role permissions.
Device-linked tickets
Assign work, associate ONUs with incidents, and retain notes and ticket status.
Notifications & messaging
Use configured email, Telegram, webhook, and messaging integrations. WhatsApp availability depends on provider setup and workflow.
IVR & call-center tools
Configure inbound menus, staff routing priorities, agent availability, call logs, and optional recordings.
A connected workflow
- 01Configure rules, notification channels, and team access.
- 02Investigate an event and assign a linked ticket.
- 03Coordinate communication through enabled messaging and call-routing integrations.
Compatibility & setup
Telephony requires its deployed service and call infrastructure. Notification providers need configuration. Recording must follow your consent and legal requirements.
Common questions
Does NetSight include an IVR workspace?
Yes. The telephony workspace includes inbound IVR flows, priority staff routing, agent status, call logs, and configurable recording.
Are notifications available without setup?
No. Configure providers, destinations, credentials, and rules for each notification workflow.